Entertainment

It’s becoming worth whatever revenue loss and incipient financial collapse it could mean for me, just for the entertainment value of watching the Big Computer Services Vendor leech onto the big client, cause problems, and sell them solutions to said problems.

For instance, BCVS did a manual Exchange update on Tuesday.  That broke Exchange because it confused Sybari Antigen to do an update without taking it into account.

The result: BCVS gets to sell a rather costly external spam filtering service, including a spurious $375 setup charge predicated on 3 hours at $125, including training.  How do you need training for something that takes your e-mail, via a change of MX record, filters it and puts it through to you?  Do-it-yourself recovery of false positives?  Bear in mind that to this client my $75 hourly rate, discounted for presumed volume, is overly expensive to them.  I have to admire someone who can get them to pay $125 an hour and feel happy about it, and who can get them to buy 100k of new equipment when getting them to buy new computers was always like pulling teeth.  That’s some serious sales skill.

I just wish I could flash forward about three years and find out how unhappy they’ll be with the deals they’re making now.  Especially since by then I will presumably have extricated myself enough away from them to not be blamed for problems BCVS causes.

Since I started typing this, it appears that a push update of Windows and Office BCVS did yesterday provoked extensive if harmless errors and a bit of resultant panic today.

Man, this is going to be fascinating.

Posted by on 03/02 at 09:18 AM

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